Guests may cancel their reservation according to the cancellation terms provided at the time of booking. Cancellation requests should be submitted through the booking channel used for the reservation or by contacting The Qulsum directly.
Refund eligibility depends on the booking type, rate plan, and cancellation timing. Reservations canceled within the eligible cancellation period may qualify for a full or partial refund.
Certain promotional, discounted, or special-offer bookings may be non-refundable. These conditions will be clearly stated during the booking process.
Failure to check in without prior cancellation may result in the full booking amount being charged and no refund being issued.
Approved refunds will be processed using the original payment method. Processing times may vary depending on the payment provider or financial institution.
Guests may request changes to their reservation dates or room type, subject to availability and applicable rate differences.
The Qulsum reserves the right to review refund requests made under exceptional circumstances on a case-by-case basis.
For cancellation requests or refund-related inquiries, please contact The Qulsum using the contact information provided on our website.
